Shipping & Delivery

Shipping & Delivery

Welcome to 4pandas! Here is everything you need to know about our shipping and delivery process. Our goal is to ensure your orders reach you quickly and efficiently with the help of our trusted delivery partner, Ninja Van.

1. Delivery Service

All orders are fulfilled and delivered through Ninja Van, ensuring a reliable and seamless shipping experience.

2. Delivery Schedule

Delivery Timeline: Ninja Van typically delivers orders within 1-2 business days after dispatch.

No Deliveries On: Weekends and public holidays.

3. Delivery Fees

Orders Below $30: A delivery fee of $5 applies.

Orders $30 and Above: Free delivery is provided.

4. Delivery Areas

We deliver to all locations within Singapore except for restricted areas, such as: Airports, Military Camps, Off Shore Islands & Hotels.

5. Delivery Address

Please ensure your delivery address is accurate and complete during checkout.

We are not responsible for failed deliveries due to incorrect or incomplete addresses.

6. Delivery Notifications

Once your order has been dispatched, you will receive a notification from Ninja Van with tracking details to monitor your parcel’s journey.

7. Inspection Upon Delivery

We recommend inspecting your order upon delivery. If there are any issues such as damages or missing items, please contact us within 7 days with photographic or video evidence.

8. Non-Delivery and Refunds

If your order has not been delivered within 7 days of dispatch, please contact us at 4pandassg@gmail.com.

Refunds for non-delivery will be processed after investigation with Ninja Van.

9. Changes to Shipping & Delivery Terms

We reserve the right to update or modify these terms at any time. Changes will take effect immediately upon posting on our website.

Contact Us

For any shipping or delivery inquiries, feel free to reach out to us:

Email: 4pandassg@gmail.com